Quality management on the European agenda

Quality thinking is rising in the public sector in many Member States. Does Europe have a strategy? Is this coincidence or are these individual initiatives, and are those involved at least learning from one another? The setting up of the Common Assessment Framework (CAF) provided an initial impetus for a common European reference framework. Did CAF play this role by the end of 2003? What role will EIPA play in the future in this field?

European Institute of Public Administration: Common Assessment Framework (CAF) http://www.eipa.nl/CAF/CAFmenu.htm

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