Press Release: Online public services are increasingly interactive: ‘intelligent delivery’ is the next frontier, says latest e-Government report

The European Commission on 27 June 2006 published its latest e-Government survey according to which nearly 50% of services already allowed the citizen to conduct the whole process on-line. Since 2001, this survey measured the share of public services fully available on line in the EU, plus Iceland, Norway and Switzerland. Many billions of euros could be saved for European taxpayers every year through administrative modernisation across the 25 EU Member States, as outlined in the European Commission’s eGovernment Action Plan of April 2006.