Press Release: Ombudsman: Commission should correct information on air passenger rights

The European Ombudsman, P. Nikiforos Diamandouros, has called on the European Commission to correct inaccurate and misleading information contained in leaflets, posters and a video presentation on air passenger rights. This follows a complaint to the Ombudsman from two airline associations. They criticised the information provided by the Commission on the rights of travellers to compensation and assistance in the event of denied boarding, cancellation of flights or long delays. Although the Ombudsman did not find all the complainants’ allegations to be justified, he identified certain inaccurate and misleading statements in the information material and asked the Commission to correct them.