Press Release: Member States still need to strengthen enforcement of air passenger rights, says Commission report

On 15 May 2014, the European Commission published a review of passenger rights' complaint handling and enforcement in the European air transport sector between 2010 and 2012.

The review shows that complaints to national authorities for compensation and assistance have returned to lower levels since the exceptional year 2010 (ash cloud crisis, snow disruptions). Also, airlines get sanctioned in only 1% of the cases as most of the complaints were settled without having to resort to such measures in order to ensure enforcement. Complaints from disabled persons and persons with reduced mobility about problems in air transport remain very low in general and no sanctions were imposed to airlines for such cases.

• Primary Source

ESO: Background information: Website: Passenger rights - Air http://www.europeansources.info/record/passenger-rights/

ESO: Background information: Rail Passenger Rights: Commission refers Italy to Court for failing to comply with EU rules http://www.europeansources.info/record/press-release-rail-passenger-rights-commission-refers-italy-to-court-for-failing-to-comply-with-eu-rules/

ESO: Background information: European Parliament votes on air passenger rights https://www.europeansources.info/showDoc?ID=1189549

ESO: Background information: Air passenger rights http://www.europeansources.info/record/air-passenger-rights/

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