Practitioner’s toolkit to assist PES with the development of customer satisfaction measurement systems

Author (Corporate)
Publisher
Series Details April 2016
Publication Date April 2016
ISBN 978-92-79-58241-7
EC KE-02-16-407-EN-N
Content Type

This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction.

It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.
Source Link http://dx.publications.europa.eu/10.2767/683869
Related Links
http://ec.europa.eu/social/main.jsp?langId=en&catId=22 http://ec.europa.eu/social/main.jsp?langId=en&catId=22
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