One Minute Guide – EIOPA Guidelines on Complaints-Handling by Insurance Intermediaries

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Publication Date March 2014
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EIOPA’s Guidelines on Complaints Handling by Insurance Intermediaries apply to the authorities competent in each Member State for supervising complaints handling by insurance intermediaries. This Guide provides a summary of what the Guidelines mean for all insurance intermediaries, but with a particular focus on ensuring a proportionate approach towards small insurance intermediaries, especially sole traders.

Source Link Link to Main Source https://eiopa.europa.eu/fileadmin/tx_dam/files/publications/reports/EIOPA-BoS-14-043_One_Minute_Guide_on_Complaints_Handling_by_Insurance_Intermediaries.pdf
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