Consumer Programme 2014-2020

The Consumer Programme 2014-2020 aims to help EU citizens to fully enjoy their rights as consumers and supporting growth, innovation and the objectives of Europe 2020, actively participate in the Single Market.

Build on the previous programme (2007-2013), the 2nd Consumer Programme will contribute with a budget of €188.8m to support EU consumer policy in the years 2014-2020.

The new Programme focuses on four key objectives:

+ single market of safe products for the benefit of citizens and as a component of competitive businesses and traders;

+ a single market where citizens are well represented by professional consumer organisations whose capacity is built to meet the challenges of today's economic environment;

+ a market where citizens are aware and exercise their rights as consumers so that they contribute to the growth of competitive markets, citizens must enjoy access to redress mechanisms in case of problems without needing to resort to court procedures which are lengthy and costly for them and the governments;

+ a concrete and effective collaboration between national bodies to support the enforcement of consumer rights, support the consumers with advice.

EU Bookshop: CHAFEA Publications http://bookshop.europa.eu/en/chafea-consumers-health-and-food-executive-agency-cbwkWep2OwkSIAAAFEcTAmwjCM/

European Commission: DG Health and Consumers: Consumers: Strategy and programme: Financial-programme: Consumer Programme 2014-2020 http://ec.europa.eu/consumers/strategy-programme/financial-programme/index_en.htm

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