Commission Recommendation (EU) 2024/2481 setting out guidelines for the interpretation of Articles 21, 22 and 24 of Directive (EU) 2023/1791 as regards the consumer related provisions

Summary:

Recommendation (EU) 2024/2481 - adopted by the European Commission on 13 September 2024 - setting out guidance on the transposition of Articles 21, 22 and 24 of Directive (EU) 2023/1791 as regards the consumer related provisions.

Further information:

Directive (EU) 2023/1791 - the recast of the Energy Efficiency Directive (EED) - was adopted in September 2023 and it raised the European Union's ambition for 2030 in terms of energy efficiency. This includes consumer empowerment and protection, information and awareness raising and alleviation of energy poverty through energy efficiency improvements.

This Recommendation sets out guidelines on how to interpret Articles 21, 22 and 24 of Directive (EU) 2023/1791 when transposing them into their national legislation. Article 21 aims at strengthening the position of consumers by introducing basic contractual rights for the supply of heating, cooling and domestic hot water. Article 22 seeks to facilitate the uptake of energy efficiency measures by raising awareness, improving access of market actors to information and out-of-court dispute settlement mechanisms, and removing regulatory and non-regulatory barriers to energy efficiency. The aim of Article 24 is to empower and protect ‘people affected by energy poverty, vulnerable customers, low-income households and, where applicable, people living in social housing’.

The text was adopted by the European Commission on 13 September 2024 and published in the Official Journal on 23 September 2024.