A European single point of contact

The objective of this research study is to discuss the features and value added of a European single point of contact. The large number of European level online services, combined with an extensive range of services at national level, generates complexity in identification of the most appropriate services and in understanding their different competencies. Such complexity leads to low levels of awareness, with 91.6% of consumers and businesses not knowing of any online services at European level they could turn to in case of problems. This study analyses the possibility of introducing a European single point of contact and the benefits that may accrue to European citizens and businesses of improved access to online services.