Press Release: Judgment in Case C-75/16. Livio Menini and Maria Antonia Rampanelli v Banco Popolare Società Cooperativa

EU law does not preclude national legislation which provides that, in disputes involving consumers, mandatory mediation should take place before any court proceedings.

However, since access to the judicial system must be insured, a consumer may withdraw from mediation at any time without having to give reasons.