Press Release: Solving disputes online: New platform for consumers and traders

On 15 February 2016, the European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online. The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases.

The multilingual platform is user-friendly and accessible on all types of devices. Also, the platform offers the possibility to conduct the entire resolution procedure online.

• Primary Source

ESO: Background Information: Commission tries to boost cross-border e-commerce with online dispute resolution http://www.europeansources.info/record/commission-tries-to-boost-cross-border-e-commerce-with-online-dispute-resolution/

ESO: Background Information: Website: Online Dispute Resolution http://www.europeansources.info/record/website-online-dispute-resolution/

Politico, 15.03.16: The online shopping ‘quick fix’ that never came http://www.politico.eu/article/european-shoppers-still-wait-online-dispute-tool-merchants-consumers/

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