Consumer experience of legal guarantees: Transposition and implementation of the two year guarantee contained in the Sales Directive

This study was tasked to investigate the level of consumer awareness of warranty rights, to what extent consumers exercise these rights, as well as their experiences when using them, as implemented in their countries. The study focuses in particular on Article 3 and 5 of the Consumer Sales Directive (1999/44/EC), on time limits and on the remedies available to consumers. It looks at the available evidence Europe-wide, and examines, through original qualitative research, experiences in three Member States:“ Italy, Poland and the United Kingdom.