Tourism and the Internet in the European Union

This publication takes a look at the specific usage the accommodation sector makes of information technologies in general and of the internet in particular, using the results of the 2005 Community surveys on ICT usage. While the accommodation sector is largely ahead of other sectors in its usage of information technologies for managing client relationships, it lags behind other sectors as regards the full implementation of e-business. One explanatory factor might be the low uptake of broadband technologies that would allow more information to be conveyed at a faster speed.

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