Mrs Miller moves house: the interoperability of local public services in Europe

Article abstract:

This article analyses the political, social, economic and technological dimensions of interoperability of information and communication technologies in the services of local council and public administrations. New empirical research features an everyday life-event: a hypothetical Mrs Miller moving house. Seven councils from six EU states detail how interoperable their local services are and their plans and perspectives for interoperability. The article argues that interoperability is best conceptualised holistically and is not only a technical issue. It concludes with an analysis and comments on public policy.