Website: The European Consumer Centres Network (ECC-Net)

The European Consumer Centres Network (ECC-Net) is a new EU-wide network to promote consumer confidence by advising citizens on their rights as consumers and providing easy access to redress, particularly in cases where the consumer has purchased something in another country to his/her own (cross-border). The new network has been created by merging two previously existing networks: the European Consumer Centres or ‘Euroguichets’, which provided information and assistance on cross-border issues; and the European Extra-Judicial Network or ‘EEJ-Net’ which helped consumers to resolve their disputes through alternative dispute resolution schemes (ADRs) such as mediators or arbitrators.

The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and the Member States. It is made up of 29 centres, one in each of the 27 EU Member States and also in Iceland and Norway.