Press Release: Commission works with European consumer authorities to better enforce consumer rights in the car rental sector

On 13 July 2015, five major car rental companies agreed to significantly review how they deal with consumers thanks to a joint action from the European Commission and national enforcement authorities.

The decision to act was taken following a steady increase of consumer complaints on car rental services booked in another country, as reported by European Consumer Centres. The proposals for action were gradually being implemented by the companies and most of them were expected to be completed by the end of 2015.