Press Release: Commission launches consultation on integrated parcel delivery market to boost e-commerce in the EU

For many e-commerce businesses, the weeks leading up to Christmas represent one of the peak periods of the year for sales. However, a number of them are missing out on potential business because of concerns about delivery. Studies show that only 9% of EU consumers buy goods online from other countries, with both e-retailers and consumers expressing their concerns about the shortcomings of current delivery systems used for goods ordered on line.

57% of e-retailers consider cross-border delivery to be an obstacle to trading, while 47% of consumers worry about delivery in cross-border transactions. An efficient delivery (and return) system is key to facilitating further growth in e-commerce and therefore consumer choice and convenience.

European Commission: Memo/12/923: Green Paper consultation on cross-border parcel delivery – frequently asked questions http://europa.eu/rapid/press-release_MEMO-12-923_en.htm

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