Press Release: Alternative and Online Dispute Resolution soon to become a reality for European consumers

Commissioner for Health and Consumer Policy, Tonio Borg, has welcomed the vote on Alternative Dispute Resolution and Online Dispute Resolution (ADR-ODR) in the Internal Market and Consumers Committee. This vote confirms the agreement reached between the European Parliament and the Council on the two proposals put forward by the European Commission in 2011. Member States will start implementing the ADR/ODR rules after their final adoption by Parliament, in the second quarter of 2013.

European Commission: MEMO/12/994: Alternative Dispute Resolution and Online Dispute Resolution for EU consumers: Questions and Answers http://europa.eu/rapid/press-release_MEMO-12-994_en.htm

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