Communication on ‘Protection of air passengers in the European Union’

Summary:

The European Commission published on 21 June 2000 a Communication setting out an overall policy on protecting the rights of air passengers, following a consultation on the difficulties experienced by these customers and possible solutions to the problems identified.

The general policy was based not only on the existing legislation on passengers' rights but also on voluntary commitments by the air transport sector to improve service quality.

Council of the European Union: Council Resolution of 2 October 2000 on the rights of air passengers http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:C:2000:293:0001:0002:EN:PDF

European Commission: Press Release, 21.06.00: Commission proposes better protection for air passengers http://europa.eu/rapid/press-release_IP-00-639_en.htm

EP: Legislative Observatory: Air transport: protection of passengers http://www.europarl.europa.eu/oeil-mobile/fiche-procedure/2000/2299(COS)

UK: Department of of the Environment, Transport and the Regions: News Release, 02.10.00: UK supports EU action to give air passengers better deal https://web.archive.org/web/20020705222306/http://www.press.dtlr.gov.uk/pns/DisplayPN.cgi?pn_id=2000_0628

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