2011 Consumer Markets Scoreboard

The European Commission published its 2011 Consumer Markets Scoreboard in October 2011, which ranks 51 consumer markets, covering more than 60% of household budgets, in terms of consumer trust, satisfaction, the ease of switching and comparing offers, problems and complaints, choice and prices.

Just like in the Scoreboard from 2010, services markets continued to underperform, with financial services and network services all below average. Investments (including pensions and securities), real estate services and mortgage loans were the three lowest-performing consumer markets. With a few exceptions (second-hand cars, vehicle fuels), goods markets on the whole appeared to be working considerably better. The electricity and fuels markets deteriorated most, which could reflect consumer sentiment about electricity and fuel prices.

European Commission: DG Health and Consumer Policy: 6th Consumer Scoreboard - October 2011 http://ec.europa.eu/consumers/consumer_evidence/consumer_scoreboards/6_edition/index_en.htm

---